Job Description

Role and Responsibilities

Our Service Team is responsible for installation and maintenance of print and mail equipment and related drivers and software for clients province-wide.

Specific duties include:

  • On-site, remote, and phone support of our clients.
  • Communications with vendor-based Tier 2 support
  • Complete and submit service and warranty-related paperwork.
  • Provide updates regarding timelines, progress, or recommendations to both clients and admin staff.
  • Order fulfillment and supply/stock management.

Our intention is to fill this position as soon as possible and though we will certainly accommodate anyone needing time to transition out of another job, we will NOT be considering candidates who currently reside outside of Saskatchewan.

Minimum Qualifications and Education Requirements
  • Must be a current Saskatchewan resident.
  • Grade 12 Education or Equivalent
  • Valid Saskatchewan Driver’s License
  • Must be able to travel within Saskatchewan (overnight stays rarely required).
  • Must be able to lift/move equipment up to 50lbs
  • Must demonstrate ability to communicate well over the phone to interpret customer issues, give directions, and answer questions.
  • Must demonstrate clear writing skills with ability to compose clear and professional emails, reports, and written instructions.
  • Working knowledge of:
    • Windows OS
    • Microsoft Office Suite
    • Microsoft Teams
    • Network Protocols (primarily, those necessary for working within the print environment)
Preferred Skills and Assets

Skills- or trade- training related to network management, electronic or small machine maintenance or similar will be considered an asset.

Candidates should be familiar with standard business operations, professional communications, meeting deadlines, individual time management, handling and monitoring stock parts, and maintaining an organized work area and tools.

Training and Compensation

Factory and on-the-job training will be provided.  Candidates will be expected to begin job-shadowing in the field immediately.  

This opportunity is available as a full-time position only.

Minimum Starting Salary: $44,500/yr 

Medical and dental coverage starts after 90 day probationary period.

All tools provided. An employment contract will accompany any job offer. Criminal record check may also be required.

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Service Technician Job Application